Awareness of Motor Vehicle Taxpayers in Gorontalo Regency

Nuzlan Botutihe; Muh Firyal  Akbar; Indra Jusuf M  Mako; Olwin  Usman

doi:10.47667/ijppr.v5i3.318

Authors

Nuzlan Botutihe Master of Public Administration Study Program, Postgraduate Program of Muhammadiyah University of Gorontalo, Indonesia
Muh Firyal Akbar Public Administration Study Program, Faculty of Social Sciences, Muhammadiyah University of Gorontalo, Indonesia
Indra Jusuf M Mako Public Administration Study Program, Faculty of Social Sciences, Muhammadiyah University of Gorontalo, Indonesia
Olwin Usman Master of Public Administration Study Program, Postgraduate Program of Muhammadiyah University of Gorontalo, Indonesia

DOI:

https://doi.org/10.47667/ijppr.v5i3.318

Keywords:

Effectiveness, Samsat, Motorized Vehicle Taxpayers

Abstract

The purpose of conducting this research is to find out how successful the implementation of the mobile Samsat system has been in increasing the awareness of the people of Gorontalo Regency in paying motorized vehicle taxes. This research uses a descriptive method with a qualitative approach. The results of the study show that the limbo samsat program in increasing awareness of motorized vehicle tax payers in Gorontalo Regency through the mobile samsat is quite effective, this can be seen in the enthusiasm of the community in paying taxes through the mobile samsat which has begun to increase. The UPTD Limboto mobile Samsat is intensively socializing by approaching the community, placing mobile samsat in strategic areas or places that are frequently visited by many people to increase public awareness. with the hope of the community/taxpayers, especially in areas that are difficult to reach by mobile Samsat due to inadequate road access and internet access. However, as a whole, the negative perceptions of the public/taxpayers are bad about the services of the Samsat office it is often difficult, starting to shift to a positive perception, because the mobile Samsat has been launched at the Limboto Samsat.

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