The Influence of Competence and Emotional Intelligence on the Performance of Civil Servant Resources at the Secretariat Office of the DPRD of North Sulawesi Province

Yusra Alhabsyi

Szerzők

Yusra Alhabsyi Development Resource Management Study Program, Postgraduate Program, Sam Ratulangi University, Manado

Kulcsszavak:

Competence, Emotional Intelligence, Performance, Civil Servants, Regional People's Representative Council Secretariat

Absztrakt

This study aims to analyze the effect of emotional intelligence competence on the performance of civil servants at the Secretariat of the Provincial House of Representatives of North Sulawesi. This study uses a quantitative approach with a correlation method. Data were collected through questionnaires distributed to 65 civil servant respondents and analyzed using multiple linear regression techniques. The results of the study indicate that competence has a positive but insignificant effect on the performance of civil servants, while emotional intelligence has a positive and significant effect. Simultaneous testing shows that competence and emotional intelligence together have a significant effect on the performance of civil servants. These findings indicate that emotional intelligence plays an important role in improving civil servant performance, particularly in coping with work pressure and building harmonious working relationships in a bureaucratic environment. Conversely, competence does not yet have a significant influence, possibly because it has not been fully utilized in work tasks. This study suggests that strengthening emotional intelligence should be a strategic priority in efforts to improve civil servant performance.

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Hivatkozások

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